Support

Common questions

What age is it for?

Roughly 4 to 7, matching the early-years and Key Stage 1 maths most children meet at that age: counting, number bonds to 5 and 10, part-whole, take-away and the number line.

How do I get into the grown-ups area?

Tap the padlock on the home screen and answer the question shown. From there you can change sound and Pip's voice, see progress, and reset the game.

Pip's voice is too fast, too slow or silent

Pip uses your device's built-in speech voices. Check the device isn't muted, then try the voice options in the grown-ups area. On Android, make sure a text-to-speech engine is installed in system settings.

What is the moon button?

It starts a calm bedtime round: a few gentle questions on a night-time island, quiet music, and Pip falls asleep at the end.

Can two children share one device?

Not yet; progress is saved for one player per device. It's on our list.

How do I start again?

Use the reset option in the grown-ups area. This clears progress on this device only and can't be undone.

Reporting a problem

Email us with what happened and, if you can, a screenshot. Please don't include your child's name or photos; we don't need them.