Clever Clogs

Support

Email ranovalabs@icloud.com and you'll get a reply within two working days. Telling us your device and its system version helps.

Common questions

What age is it for?

Roughly 5 to 11. The app works out your child's school year in England from their birthday. Years 1 to 4 get questions matched to what they learn at school; Years 5 and 6 get 11+ style questions in maths, English, verbal reasoning and non-verbal reasoning.

What's free, and what is Clever Clogs 11+?

Everything for Years 1 to 4 is free. For the 11+ (Years 5 and 6) there's a free taster: the first topic in each world and one Daily Quest every day. Clever Clogs 11+ is a one-off purchase that unlocks every 11+ topic, Mock Challenges, Weak Spot Training and the parent guide's day-by-day plan. There's no subscription.

To buy it, tap any topic with a lock, or open the parent guide and tap Unlock the 11+. On iPhone and iPad, Family Sharing lets other children in your family use it too.

I bought the 11+ but it's locked on a new device

Open the parent guide and tap Restore purchase. Use the same Apple ID (or Google account on Android) that made the purchase. A purchase on iPhone doesn't carry over to Android, or the other way round.

The questions are too easy or too hard

Open the parent guide and change School year to the year above or below. The game also adjusts by itself: a couple of mistakes in a row bring easier questions, and a run of right answers brings harder ones.

How do I get into the parent guide?

Tap the grown-ups button at the top left of the home screen and answer the sum shown. There you'll find the daily 11+ plan, key dates, the school year, the read-aloud voice and the option to start again.

The read-aloud voice sounds robotic, or is silent

The app uses your device's built-in voices. Check the device isn't muted. For a more natural voice, choose another one under Read-aloud voice in the parent guide; tap ▶ to hear each one.

Which 11+ test does it prepare for?

Choose your area when you set up the app (you can change it later from the profile button). It sets the countdown and key dates in the parent guide. Questions cover the four common 11+ subjects; we aren't connected to any exam board, so check with your school or council which subjects your test includes.

Will my child lose their progress?

On iPhone and iPad, progress is saved to your iCloud automatically when the device is signed in to iCloud. It carries on on other iPhones and iPads with the same Apple ID, and comes back if the app is deleted and installed again: open the app and choose your child under Welcome back. On Android, your phone's Google backup keeps progress when you move to a new phone.

You can also save a backup file at any time: open the parent guide and tap Save a backup file. To use it on another device, including moving between iPhone and Android, install the app, open the parent guide and tap Restore from a backup file. Restoring the same child keeps anything earned since the backup.

Can two children share one device?

Yes. Tap Switch under your child's name on the home screen, then Add a child (a grown-up answers a quick sum first). Each child has their own buddy, school year and progress, and the app asks Who's playing? when it opens. One 11+ purchase covers every child on the device.

How do I start again?

Use Start again from scratch at the bottom of the parent guide. This deletes the child who's playing, on this device and from iCloud; brothers and sisters are kept. It can't be undone unless you saved a backup file.

Reporting a problem

Email us with what happened and, if you can, a screenshot. If a question looks wrong, tell us the question text and the answer the app gave. Please don't include your child's name or photos; we don't need them.